Overview
The complainant Mrs C raised a number of concerns about the treatment that her late father (Mr A) received at Ailsa Hospital, Ayr. She complained that staff handled her father roughly; inappropriate oxygen therapy was provided; and staff failed to monitor Mr A's fluid intake.
Specific complaints and conclusions
The complaints which have been investigated are that:
- (a) staff handled Mr A roughly (not upheld);
- (b) Mr A received inappropriate oxygen therapy (partially upheld); and
- (c) there was inadequate monitoring of Mr A's fluid intake (not upheld).
Redress and recommendations
The Ombudsman recommends that the Board share this report with Doctor 1 and encourage him to reflect on its findings.
The Board have accepted the recommendation and will act on it accordingly.