Overview
The complainant (Mr C) complained about the response of Perth and Kinross Council (the Council) to his reports of dog fouling in a public area immediately adjoining his property and at the way the Council responded to his complaint.
Specific complaints and conclusions
The complaints which have been investigated are that the Council:
- (a) did not take effective action to prevent dog fouling on an area adjoining Mr C's home (not upheld); and
- (b) mishandled Mr C's formal complaint (partially upheld).
Redress and recommendations
The Ombudsman recommends that the Council:
- (i) continue to carry out appropriate surveillance of the area in question; and
- (ii) review their complaint handling in this instance with a view to clarifying to complainants at the outset the distinction between a request for a service and a complaint of dissatisfaction about delivery of a service.
The Council have accepted the recommendations and will act on them accordingly.