Overview
The complainant (Mr C) and his wife run a holiday cottage business in an island village in the area of the Highland Council (the Council). Mr C claimed that the level of parking in adjacent premises used as a guesthouse and as a restaurant had led to access problems for him and his clients and that the Council had not ensured an appropriate level of parking provision for the adjacent premises.
Specific complaint and conclusion
The complaint which has been investigated is that the Council failed over a number of years to ensure that the proprietors of the adjacent premises provided adequate car parking (partially upheld).
Redress and recommendations
The Ombudsman has no recommendation to make.