Overview
The complainant (Mr C)'s advocacy worker raised a complaint on his behalf against the State Hospitals Board for Scotland (the Board) about the way they had investigated Mr C's complaint about the conduct of a student nurse.
Specific complaint and conclusion
The complaint which has been investigated is that the Board inadequately responded to Mr C's complaint about the conduct of a student nurse (upheld).
Redress and recommendations
The Ombudsman recommends that the Board remind staff that they should ensure that all aspects of a complaint are addressed when providing the response.
The Board have accepted the recommendations and will act on them accordingly.