Overview
The complainant, a firm of solicitors (Firm C), complained on behalf of their clients about how its complaint had been dealt with at a Social Work Complaints Review Committee (CRC) held by South Lanarkshire Council (the Council).
Specific complaint and conclusion
The complaint which has been investigated is that the CRC who considered the complaint did not properly explain their decision by reference to the merits of the case (upheld).
Redress and recommendation
The Ombudsman recommends that the Council:
- (i) consults with the Chair and other members of the CRC with a view to the CRC producing an adequate and reasoned explanation for their decision based on the merits of Firm C's case.