Office closure

Please note that our office will be closed on Monday 20 September for the public holiday.  Complaints can still be submitted via our online form but these will not be received by us until we reopen at 10am on Tuesday 21 September.


COVID-19 update

Our office is currently not open to visitors. We are responding to emails and are operating a limited telephone service for complaints related enquiries. Our Scottish Welfare Fund review service is available by telephone as normal.  Please read our information for customers and organisations

Annual Statistics 2019-20

Today we are publishing our annual statistics for 2019-20.  These detail the enquiries and complaints we have received and determined in the past year.  

Highlights include:

  • 4,332 complaints received
  • 4,099 complaints determined
  • 588 complaints investigated
  • 58% of investigated complaints upheld
  • 1,038 recommendations made

The full statistics are available to read here.

Updated: June 9, 2021