COVID-19 update

Our office is currently not open to visitors. We are responding to emails; however, due to the impact on our staffing resources, our response times will be affected.  From Monday 25 May 2020, we will also be operating a limited telephone service.  Our Scottish Welfare Fund review service is still available by telephone as normal.  Please read our information for customers and organisations

Annual Statistics 2019-20

Today we are publishing our annual statistics for 2019-20.  These detail the enquiries and complaints we have received and determined in the past year.  

Highlights include:

  • 4,332 complaints received
  • 4,099 complaints determined
  • 588 complaints investigated
  • 58% of investigated complaints upheld
  • 1,038 recommendations made

The full statistics are available to read here.

Updated: July 17, 2020