COVID-19 update

Our office is currently not open to visitors. We are responding to emails and are operating a limited telephone service for complaints related enquiries. Our Scottish Welfare Fund review service is available by telephone as normal. Please read our information for customers and organisations.

COVID-19 update

Like most organisations, at the SPSO we have implemented our business continuity procedures during the Coronavirus (COVID-19) pandemic.  We are continually assessing the impact of the current situation on our ability to continue to deliver high quality services and updating staff and stakeholders regularly.

We have robust business continuity plans in place for unforeseen events. However, the unprecedented circumstances we have been facing are presenting us with substantial resourcing challenges. The impacts on our service have been significant, and unfortunately there are unprecedented delays in our ability to continue delivering our services to the timescales and levels we normally do.

We continue to review the situation and are closely following the advice issued by the Scottish Government and Health Protection Scotland.

We are updating this and the web pages linked below, as well as our twitter channel, as the situation develops. 

Further information

Please read additional detailed information 


Updated: May 21, 2021