COVID-19 update

Our office is currently not open to visitors. We are responding to emails; however, our response times will be affected.  We are operating a limited telephone service for complaints related enquiries. Our Scottish Welfare Fund review service is still available by telephone as normal.  Please read our information for customers and organisations

COVID-19 update

Like most organisations, at the SPSO we have implemented our business continuity procedures.  We are continually assessing the impact of the Coronavirus (COVID-19) on our ability to continue to deliver high quality services and updating staff and stakeholders regularly.

We have robust business continuity plans in place for unforeseen events. However, the unprecedented circumstances we are now facing are presenting us with substantial resourcing challenges.  This inevitably means that there will be delays in our service provision. We expect the impacts on our service to be significant, and unfortunately there are unprecedented delays in our ability to continue delivering our services to the timescales and levels we normally do.

We are reviewing the situation on a daily basis and are closely following the advice issued by the Scottish Government and Health Protection Scotland.

We are updating this webpage, and the related information for customers and for organisations, as the situation develops.  We also issue regular twitter updates.

Further information

Please read additional information 


Updated: June 5, 2020