Festive closure 

Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.

You can still submit your complaint via our online form but this will not be processed until we reopen.

Invitation to tender for website hosting and development services

The Ombudsman is inviting tenders for the provision of web hosting, web support and development services.

The provider will work closely with the Engagement and Communications team to ensure that the objective of raising informed awareness of the SPSO service and sharing the learnings from SPSO’s findings is fulfilled.

The successful contract from this invitation to tender will:

  • commence on 2 March 2026 for an initial 2-year period, with the option to renew for a further 3 years
  • be provided by a single supplier
  • meet the Living Wage standard
  • share our commitment to achieving net zero by 2030 and supporting our environmental sustainability

Deadline for submissions is 17:00 Friday 9 January 2026.

More information and details on how to submit are available in the tender invitation.

Updated: November 21, 2025