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Easter office closure

Please note that our office will be closed for the Easter holidays from 5pm on Thursday 9 April to 10am until Tuesday 14 April 2020.


COVID-19 update

Please be aware that our office is currently not open to visitors and we are unable to take phone enquiries relating to complaints. However, our Scottish Welfare Fund review service is still available by telephone. Following the latest Government advice, we are not arranging face-to-face appointments for the foreseeable future. We are responding to emails; however, due to the impact on our staffing resources, our response times will be affected.  Please read our information for customers and organisations

National Whistleblowing Standards

From July 2020 the Scottish Public Services Ombudsman is also the Independent National Whistleblowing Officer (INWO). 

The INWO has developed a set of National Whistleblowing Standards that set out the high level principles and a detailed procedure for investigating concerns.  These Standards are now being shared for information and to help prepare NHS organisations for implementation in advance of July 2020. For further information, please visit the new INWO website at www.inwo.org.uk

Updated: March 3, 2020