Office closure 

We will be closed on Monday 5 May 2025 for the public holiday.  You can still submit complaints via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

National Whistleblowing Standards

From July 2020 the Scottish Public Services Ombudsman is also the Independent National Whistleblowing Officer (INWO). 

The INWO has developed a set of National Whistleblowing Standards that set out the high level principles and a detailed procedure for investigating concerns.  These Standards are now being shared for information and to help prepare NHS organisations for implementation in advance of July 2020. For further information, please visit the new INWO website at www.inwo.org.uk

Updated: March 3, 2020