COVID-19 update

We are currently operating under hybrid working arrangements. For details on how you can access our service, please read our information for customers and organisations

New dates for SPSO Complaints Investigation Skills open course

Dates: 09, 15, 17 June 2021, Webex

Our next complaints investigation skills open course is available to book!

This course is aimed at staff who investigate complaints at Stage 2 of the Model Complaints Handling procedure and will comprise of three trainer-led modules, each 2.5 hours long. These cover:

  • Preparing to investigate complaints: what people expect when complaining, influences on decision-making, summarising complaints, talking to complainants
  • Investigating complaints: planning your investigation, key questions to ask, identifying sources of information, evaluating evidence
  • Making and communicating decisions: good decision letters, meaningful apologies, appropriate remedies, learning from complaints.

This open course runs on the following dates and times: 

  • Module 1: 9 Jun 2021 (09:30 - 12:00)
  • Module 2: 15 June 2021 (14:00 -16:30)
  • Module 3: 17 June 2021 (14:00 - 16:30)

Please see our webpage for more information and details how to book a place

Updated: May 7, 2021