COVID-19 update

Our office is currently not open to visitors. We are responding to emails; however, our response times will be affected.  We are operating a limited telephone service for complaints related enquiries. Our Scottish Welfare Fund review service is still available by telephone as normal.  Please read our information for customers and organisations

Ombudsman's findings May 2020

We did not lay any decisions before the Scottish Parliament this month.  For more information and an update on our services in response to COVID-19, please click on the link below.  

Download the Ombudsman's overview (PDF, 125KB) or read it online (link is external).

Media enquiries can be made by email.

Updated: May 20, 2020