Festive closure 

Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.

You can still submit your complaint via our online form but this will not be processed until we reopen.

Ombudsman's findings May 2020

We did not lay any decisions before the Scottish Parliament this month.  For more information and an update on our services in response to COVID-19, please click on the link below.  

Download the Ombudsman's overview (PDF, 125KB) or read it online (link is external).

Media enquiries can be made by email.

Updated: May 20, 2020