Office closure

Please note that our office will be closed on Monday 20 September for the public holiday.  Complaints can still be submitted via our online form but these will not be received by us until we reopen at 10am on Tuesday 21 September.

 

COVID-19 update

Our office is currently not open to visitors. We are responding to emails and are operating a limited telephone service for complaints related enquiries. Our Scottish Welfare Fund review service is available by telephone as normal.  Please read our information for customers and organisations

Ombudsman's findings May 2021

We laid 79 before the Scottish Parliament this month.  For more information, please click the link below.

Download the Ombudsman's overview (PDF, 355KB) or read it online (link is external).  Media enquiries can be made by email or via our online form.

Updated: May 19, 2021