×

COVID-19 update

Please be aware that our office is currently not open to visitors and we are unable to take phone enquiries.  Following the latest Government advice, we are not arranging face-to-face appointments for the foreseeable future. We are responding to emails; however, due to the impact on our staffing resources, our response times will be affected.  Please read our information for customers and organisations

Scottish Welfare Fund Independent Review Service - Annual Report 2017-18

The Scottish Public Services Ombudsman publishes her second annual report about her Scottish Welfare Fund Independent Review Service today, 26 July 2018.

Some key points:

  • SPSO's independent SWF review service exceeded all its performance targets for timeliness and quality of service in 2017-18
  • We saw a 38.7% increase in the number of reviews coming to us - the 606 reviews we decided was the highest since the SWF began in 2013

The Ombudsman, Rosemary Agnew, says:

"The Scottish Welfare Fund impacts directly on some of the most vulnerable people in Scotland. To us, our independent review service is about much more than reviewing decisions. We strive to put people at the heart of what we do. The work is not just about benefits and rules; it is about treating all people with respect and dignity, whether they are applicants seeking help, or the hard working council officers handling the applications."

Updated: November 30, 2018