COVID-19 update

Our office is currently not open to visitors. We are responding to emails; however, our response times will be affected.  We are operating a limited telephone service for complaints related enquiries. Our Scottish Welfare Fund review service is still available by telephone as normal.  Please read our information for customers and organisations

SPSO Conference 2020

SPSO Complaints Improvement Conference

Tuesday 25 February 2020, Tynecastle Park

Our next complaints improvement conference is now available to book!  The conference will focus on the recent review of the model Complaints Handling Procedure and best practice in complaint handling – especially learning from complaints.  There will be a mixture of presentations and workshops around the following themes:

  • Supporting staff who are the subject of a complaint
  • Resolution skills
  • Encouraging positive behaviour (including the use of social media)

Please see our webpage for more information and details on how to book a place. 

Updated: December 2, 2019