Tuesday, October 22, 2019

SPSO Complaints Improvement Conference

Tuesday 25 February 2020, Tynecastle Park

Our next complaints improvement conference is now available to book!  The conference will focus on the recent review of the model Complaints Handling Procedure and best practice in complaint handling – especially learning from complaints.  There will be a mixture of presentations and workshops around the following themes:

  • Supporting staff who are the subject of a complaint
  • Resolution skills
  • Encouraging positive behaviour (including the use of social media)

Please see our webpage for more information and details on how to book a place. 

Updated: November 11, 2019