Office closure 

We will be closed on Monday 5 May 2025 for the public holiday.  You can still submit complaints via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

We are hiring!

Update:  These vacancies are now closed.

Are you interested in joining an organisation that enjoys challenge and strives for continuous improvement?  We are currently recruiting for an Investigations Team Manager, Scottish Welfare Fund Case Reviewer and an Assessment and Guidance Officer.  Check out our latest vacancies here.

Updated: February 28, 2020