North East Scotland

Aberdeenshire Council
The complaint concerned the Council's decision to introduce new refuse and recycling procedures. It was alleged that only two weeks notice was given of the changes and that the tone of the literature issued to members of the public was unacceptable. The complainant was also aggrieved that a new waste and recycling centre, upon which the new system depended, was not yet built.

Dundee City Council
This report relates to allegations made against Dundee City Council Social Work Department in respect of their dealings with the complainant who had recently moved to the Dundee area. He has three children, one is now in the custody of his mother and two are in the complainant's custody. The complaint relates to the assistance and advice provided by the Council in respect of the custody hearings in relation to the child who now resides with his mother, the Council's inclusion of the complainant on their internal 'Potentially Violent Persons' database and also their handling of periods of care provided to his other children.

Greater Glasgow NHS Board - Acute Services Division The complainant raised a number of concerns about the care and treatment of her 90-year-old father (Mr C) in hospital, which she considered had changed him from an active man, with a good quality of life, to a bruised, emaciated and broken man and which caused his death six weeks after admission to hospital.

Argyll and Clyde NHS Board The complainant (Mrs C) raised a complaint in respect of the treatment and care provided to her husband (Mr C), a dementia sufferer, when he was admitted to hospital with chest pains. She further believed that the hospital used unnecessary restraint techniques during his stay. Mrs C pursued her complaint through the NHS complaints system and, as she remained unsatisfied with the outcome, asked the Ombudsman to consider her complaint on 28 June 2005.

Greater Glasgow and Clyde NHS Board
The complainant (Mrs C) raised a complaint that Greater Glasgow and Clyde NHS Board (the Board) failed to provide a satisfactory explanation into why, after an operation to remove part of his lung, her husband's condition rapidly and unexpectedly deteriorated, leading to his death. Additionally, she was concerned that a post-mortem had not been carried out and that the Death Certificate did not appear to be correctly completed. Mrs C pursued her complaint through the NHS complaints system. When she received the final response to her complaint she remained dissatisfied with the outcome and further aggrieved at the time taken to investigate her complaint.

Aberdeen City Council
The complainant was concerned that Aberdeen City Council failed to adequately address the findings of a report into alleged racism and discrimination within an organisation receiving access to a Council-run sports facility.

The Scottish Ambulance Service -
This complaint concerns the events that took place when a Scottish Ambulance crew responded to an emergency telephone call. The complainant believed that the crew behaved unprofessionally during and after their attendance at the scene.

A General Practitioner in the Greater Glasgow and Clyde NHS Board Area - The complainant was concerned that his then general practitioner would not arrange appropriate treatment at a time when he was at risk of committing suicide.

Greater Glasgow and Clyde NHS Board -
The complainant raised concerns about the care and treatment provided for his sister about three weeks before her sudden death and also about the adequacy of information provided before her discharge from hospital.

Aberdeenshire Council -
The complaint concerned an incident on a public road where improvements had been carried out as part of a planning consent granted for an equestrian centre. The complainant was dissatisfied with the Council’s handling of her complaint. She alleged also that there were breaches in the planning consent which had not been dealt with properly by the Council. The complainant was aggrieved because she considered that the incident was related to the planning consent granted and the Council should, therefore, have undertaken a full inquiry into the matter.