Complaint about a General Practitioner in the Argyll and Clyde NHS Board Area, Argyll and Clyde NHS Board and Lothian NHS Board
West of Scotland
West Lothian Council - complaint was from a West Lothian resident (Mr C) who, after being advised by notice of 15 February 2005 of his liability for the financial year 2005/06, was aggrieved at receiving a council tax demand from West Lothian Council (the Council) on 7 July 2005, without explanation for the delay, claiming additional council tax for the current year retrospectively to 1 April 2005. He considered that action by the Council to constitute maladministration and claimed that it had imposed an increased and unfair financial burden on him.
Scottish Ambulance Service Health Board - complaint was from a man (referred to in this report as Mr C) who complained that, while his wife (Mrs C) was being placed in an ambulance, the crew (Crew 1) dropped her and that she suffered a type of seizure from which she never recovered and died a short time later. Mr C also complained that, apart from calling for a paramedic crew (Crew 2), Crew 1 did nothing to assist his wife.
Renfrewshire Council - complaint was from the owner of a house in Paisley (referred to in this report as Ms C) concerning the way Renfrewshire Council (the Council) handled her requests for a vehicular footway crossover.
The City of Edinburgh Council - complaint was from an applicant for planning permission (Mrs C) who claimed that the City of Edinburgh Council (the Council) had mishandled her application for change of use of a property to form a crèche/nursery which had been refused under delegated powers.
Lothian NHS Board - complaint was against the Lothian NHS Board (the Board) from Mr C, an advocacy worker, on behalf of a client, Ms A. The complaint concerned her allegation that, on attending Accident and Emergency of the Royal Infirmary of Edinburgh on 5 July 2005, she was refused treatment because her name was on a Frequent Attenders’ File. Mr C complained that his client was unaware that she was categorised in such a way and she denied that she was uncommunicative as the Board alleged. His client considered she was owed an apology.
Complaint about Lothian NHS Board - complaint was from a man (referred to in this report as Mr C) who complained that the treatment and care his 81 year-old mother (Mrs C) received in the Edinburgh Royal Infirmary (ERI) in November and December 2003 was inadequate and contributed to her death on 26 December 2003.
Complaint about Lothian NHS Board.
The complainant, Mrs C, had concerns about the management of her pregnancy and labour by St John’s Hospital, Livingston in 1998/9. After some delay it was decided that the baby should be delivered by emergency caesarean section and following further delay her son was born in poor condition. He was transferred to another hospital for intensive care later that day and died on 16 May 1999.
Mrs C’s son Stewart was born on 28 January 1980 at the Simpson Memorial Maternity Pavilion, Edinburgh. He had a condition in which there is an abnormal accumulation of cerebro-spinal-fluid within cavities inside the brain and was transferred to the Royal Hospital for Sick Children, Edinburgh where he was under the care of a Consultant Paediatrician. Stewart died on 6 February 1980. During 2000 and 2001 there was extensive publicity about organ retention. As a result Mrs C became anxious that organs might have been retained following Stewart’s death. She made enquiries of the Trust but remained unhappy about their responses