Health

The complainant, Mr D, had been removed from his GPs' list after a telephone conversation with the receptionist during which Mr D insisted that the surgery arrange blood tests for his daughter. Dr E that she had removed him from her list because of the distress experienced by the receptionist after her telephone conversation with him and aggression shown to staff members was regarded by the practice as a breakdown in the doctor-patient relationship. Mr D requested an independent review of his complaint. He was informed that the Convener was turning down his request because a review had no authority to reverse the practice’s decision to remove him from their list and that his daughter had been treated with all reasonable care by the general practitioners within the practice.

The account of the complaint provided by the complainant, referred to as Mr A in this report, is that he attended his local Medical Centre to be weighed by the Practice Nurse. Mr A required to be weighed before consideration could be given to providing him with a repeat prescription for Orlistat, which was to help him lose weight. While he was in the Practice Nurse’s room, the first GP entered the room and said that as he had not lost sufficient weight no repeat prescription would be issued. A discussion ensued during which the first GP, without provocation, used offensive and unprofessional language towards Mr A.

South Glasgow University Hospitals NHS Trust

Argyll and Clyde Acute Hospitals NHS Trust

Tayside University Hospitals NHS Trust

Renfrewshire Emergency Medical Service

Borders General Hospital NHS Trust

General Practitioner Lothian Area

Lothian NHS Board

West Lothian Healthcare NHS Trust