Overview
The complainant's father suffered profuse haemorrhaging after an endoscopy. His son raised concerns about whether the procedure was conducted with a reasonable degree of care.
Specific complaint and conclusion
The endoscopy was not carried out with a reasonable degree of care and caused a haemorrhage (not upheld).
Redress and recommendation
The Ombudsman has no recommendation to make.
Overview
The complainant raised concerns about the behaviour and attitude of a consultant.
Specific complaint and conclusion
The complaint which has been investigated is that: the Consultant conducted the clinic appointment in an inappropriate manner (no finding).
Redress and recommendation
The Ombudsman has no recommendations to make.
Overview
There were concerns that the complainant's 88-year-old father was not properly monitored by his GP Practice in the months following his commencement of a diuretic medication, that this caused him to be hospitalised and that the Practice sent him to a community, instead of an acute, hospital.
Specific complaints and conclusions
The complaints which have been investigated relate to:
Redress and recommendations
The Ombudsman has no recommendations to make.
The complainant raised a number of issues about the care and treatment she received from her GP Practice and her removal from the Practice list.
Overview
The complainant considered that his dentist's poor care and treatment caused some of his teeth to disintegrate and others to need extraction and that the dentist provided a poorly fitting denture.
Specific complaints and conclusions
The complaints which have been investigated are that:
Redress and Recommendation
The Ombudsman has no recommendation to make.
Overview
The complainant was concerned that, on several occasions in October 2004, a hospital failed to admit him as an in-patient or to give him appropriate medical treatment.
Specific complaints and conclusions
The complaints which have been investigated are:
Redress and recommendation
The Ombudsman has no recommendations.
Overview
The complainant raised concerns about a consultant surgeon's decision not to perform the operation which he had intended to do and about staff attitudes.
Specific complaints and conclusions
The complaints which have been investigated are that:
Redress and recommendations
The Ombudsman recommends that:
The Board have accepted the recommendations and have taken steps to action them.
Overview
Mr and Mrs C complained that Mrs C's GP should have referred her to a specialist earlier. Her cancer would then have been identified earlier and her quality of life might have been better.
Specific complaint and conclusion
The complaint which has been investigated is that Mrs C experienced undue delay in referral to a specialist (not upheld).
Redress and recommendation
The Ombudsman has no recommendation to make.
Overview
The complainant raised concerns that her mother should not have been given sedatives, that doctors should have diagnosed a stroke earlier than they did, that there were no nursing observations one night and that the clinical records were poor.
Specific complaints and conclusions
The complaints which have been investigated are:
Redress and recommendations
The Ombudsman has no recommendations.
Overview
Mr and Mrs C raised a complaint on behalf of their son, Mr A, about the failure of Grampian NHS Board (the Board) to provide him with timely orthodontic treatment. Mr and Mrs C complained that this delay resulted in their having to remortgage their home to pay for private treatment.
Specific complaint and conclusion
The complaint which has been investigated is that the Board failed to provide Mr A with timely orthodontic treatment (upheld).
Redress and recommendations
The Ombudsman recommends that the Board:
The Board have accepted the recommendations and will act on them accordingly.