Overview
The complainant raised concerns that Lothian NHS Board (the Board) refused to carry out a reversal of his vasectomy.
Specific complaint and conclusion
The complaint which has been investigated is that the Board refused to carry out a reversal of Mr C’s vasectomy (not upheld).
Redress and recommendation
The Ombudsman has no recommendation to make.
The complainant was unhappy at the length of time it took a hospital to inform her late husband's GP of his death. She was further aggrieved that the hospital sent, some months later, an appointment card for her late husband.
The complainant's father died in August 2004. She was concerned that his cancer had not been diagnosed during a hospital admission in April 2004. She also raised a number of concerns about the care provided during his stay in August 2004; that he had been left dirty, his fluid intake was not monitored and he was thirsty and his sanitary needs were not adequately dealt with. She was also aggrieved that he was told he had cancer in a public ward and without a member of his family present.
The complaint from Mr C concerned a document produced by a social worker recording a discussion with a general practitioner (GP) relating to the complainant's son (child A).
The complainant considered that his care at a mental health and learning disabilities service (the Unit) in August 2005 was poor, did not meet his needs and put him at increased risk of suicide because staff ignored his suicidal feelings.
The complainant (Miss C) raised concerns that her mother had received inadequate care and treatment at her GP practice (the Practice) between 20 January 2000 and 26 September 2000. Miss C was also concerned about the length of time taken by the Practice to respond to her complaint.
The central aspect of this complaint is about the care and treatment received by a patient at Monklands Hospital, Airdrie between 14 May 2005 and the patient's unexpected death on 17 May 2005. A concern was also raised about the procedures for arranging a post-mortem and the actions of an out-of-hours doctor.
The complaint concerned the way a nurse carried out a feeding procedure on the complainant's young child (Baby C) and the nurse's attitude towards the complainant (Ms C).
The complainant raised concerns about his session with a counsellor, including an alleged breach of confidentiality, the counsellor's attitude and the lack of information given to him about the counselling. He also complained about the handling of his complaint.
Dr C complained of delay in providing medicines when his wife was discharged from hospital and of the attitude of ward staff and staff at Accident & Emergency.