The Moray Council - complaint was against The Moray Council (the Council) from a house owner (Mr C) who was concerned about the Council’s actions in respect of the selection of a location for signs indicating a part-time 20 miles per hour (mph) speed restriction zone for two local schools.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Local Government
Renfrewshire Council - complaint was from the owner of a house in Paisley (referred to in this report as Ms C) concerning the way Renfrewshire Council (the Council) handled her requests for a vehicular footway crossover.
Falkirk Council - complaint was against Falkirk Council from the owners of a house (Mr and Mrs C) who were concerned about aspects of their neighbours' rear extension. At that stage, the Council's complaints procedures had not been completed. After considering the Council's response which they received on 26 September 2005, the complainants asked this office to pursue matters on their behalf.
The City of Edinburgh Council - complaint was from an applicant for planning permission (Mrs C) who claimed that the City of Edinburgh Council (the Council) had mishandled her application for change of use of a property to form a crèche/nursery which had been refused under delegated powers.
Argyll and Bute Council - complaint was from a woman (referred to in this report as Mrs C) who complained that Argyll and Bute Council had approved a planning application to develop a site adjacent to her home, despite her contention that she would lose privacy and be overlooked.
Scottish Borders Council - complaint was from a man (referred to in this report as Mr C) who complained that Scottish Borders Council (the Council) failed to take his objections into account and had acted unreasonably in granting his neighbour's retrospective application for planning permission for two areas of decking in his rear garden which affected Mr C's privacy.
Perth and Kinross Council
The Ombudsman received a complaint from Mr C alleging that Renfrewshire Council had failed to properly carry out footpath repairs close to his home.
On 5 May 2005 the Ombudsman received a complaint from Mrs C on behalf of her elderly father (Mr F), who is in poor health, about the way in which North Ayrshire Council handled the sale of his council house.
The complaint related to West Dunbartonshire Council’s handling of representations about unauthorised timber decking erected by the complainant’s neighbours in the rear garden of their adjoining semi-detached property.