Complaints handlers' networks

A number of networks of complaints handlers have been formed to help support the development and sharing of best practice. 

The remit of these groups include identifying, developing and evaluating best practice, supporting complaints handling practitioners and providing a forum for benchmarking complaints performance. The networks are used to help take forward the ongoing work of the Complaints Standards Authority (CSA) in areas such as developing standardised complaints recording categories and performance indicators. 

Some networks share expertise and advice on relevant complaints matters.

If you would be interested in joining a network for your sector, please get in touch with us at

Updated: January 31, 2020