Easter office closure

Please note that our office will be closed for the Easter holidays from 5pm on Thursday 9 April to 10am until Tuesday 14 April 2020.

COVID-19 update

Please be aware that our office is currently not open to visitors and we are unable to take phone enquiries relating to complaints. However, our Scottish Welfare Fund review service is still available by telephone. Following the latest Government advice, we are not arranging face-to-face appointments for the foreseeable future. We are responding to emails; however, due to the impact on our staffing resources, our response times will be affected.  Please read our information for customers and organisations

Complaints handlers' networks

A number of networks of complaints handlers have been formed to help support the development and sharing of best practice. 

The remit of these groups include identifying, developing and evaluating best practice, supporting complaints handling practitioners and providing a forum for benchmarking complaints performance. The networks are used to help take forward the ongoing work of the Complaints Standards Authority (CSA) in areas such as developing standardised complaints recording categories and performance indicators. 

Some networks share expertise and advice on relevant complaints matters.

If you would be interested in joining a network for your sector, please get in touch with us at CSA@spso.org.uk

Contact us

If on behalf of a public sector organisation you have any questions about complaints handling, or if you require support or guidance, please contact us:

Phone:  0131 240 8852

Contact form 


Updated: March 4, 2020