New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 202310446 | A Medical Practice in the Greater Glasgow and Clyde NHS Board area | Communication / staff attitude / dignity / confidentiality | Upheld, recommendations | March 2025 |
| 202401558 | Aberdeen City Council | Policy / administration | Upheld, recommendations | March 2025 |
| 202402369 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Clinical treatment / diagnosis | Upheld, recommendations | March 2025 |
| 202210701 | Lanarkshire NHS Board | Clinical treatment / diagnosis | Some upheld, recommendations | February 2025 |
| 202302720 | Forth Valley NHS Board | Admission / discharge / transfer procedures | Upheld, recommendations | February 2025 |
| 202302813 | Grampian NHS Board | Complaints handling | Upheld, recommendations | February 2025 |
| 202304652 | Tayside NHS Board | Clinical treatment / diagnosis | Some upheld, no recommendations | February 2025 |
| 202305621 | A Medical Practice in the Greater Glasgow & Clyde NHS Board area | Clinical treatment / diagnosis | Upheld, recommendations | February 2025 |
| 202203015 | Tayside NHS Board | Clinical treatment / diagnosis | Some upheld, recommendations | January 2025 |
| 202209356 | Fife NHS Board | Clinical treatment / diagnosis | Some upheld, recommendations | January 2025 |