New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 202301731 | Forth Valley NHS Board | Nurses / nursing care | Some upheld, recommendations | November 2024 |
| 202302196 | Orkney NHS Board | Continuing care | Some upheld, recommendations | November 2024 |
| 202302815 | East Dunbartonshire Council | Child services and family support | Upheld, recommendations | November 2024 |
| 202303465 | Tayside NHS Board | Clinical treatment / diagnosis | Some upheld, recommendations | November 2024 |
| 202303473 | Tayside NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | November 2024 |
| 202304694 | Borders NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | November 2024 |
| 202307107 | A Medical Practice in the Borders NHS Board area | Complaints handling | Upheld, recommendations | November 2024 |
| 202308878 | A Medical Practice in the Greater Glasgow and Clyde NHS Board area | Clinical treatment / diagnosis | Upheld, recommendations | November 2024 |
| 202309427 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Clinical treatment / diagnosis | Some upheld, recommendations | November 2024 |
| 202310050 | Forth Valley NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | November 2024 |