New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 202205577 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Clinical treatment / diagnosis | Upheld, recommendations | November 2024 |
| 202206015 | Fife Council | Noise pollution | Some upheld, recommendations | November 2024 |
| 202208872 | Lothian NHS Board - Acute Division | Clinical treatment / diagnosis | Upheld, recommendations | November 2024 |
| 202209886 | Aberdeen City Council | Primary School | Upheld, recommendations | November 2024 |
| 202210928 | Glasgow City Health and Social Care Partnership | Complaints handling | Upheld, recommendations | November 2024 |
| 202300714 | Tayside NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | November 2024 |
| 202301101 | Dumfries and Galloway NHS Board | Nurses / nursing care | Upheld, recommendations | November 2024 |
| 202301420 | Lothian NHS Board - Acute Division | Clinical treatment / diagnosis | Not upheld, no recommendations | November 2024 |
| 202301503 | Argyll and Bute Health and Social Care Partnership | Child services and family support | Upheld, recommendations | November 2024 |
| 202301629 | Fife NHS Board | Nurses / nursing care | Upheld, recommendations | November 2024 |