Phone line closure
Our phone line will be closed Thursday 7 May for an all-staff training day. This will reopen at 9am on Friday 8 May.
You can still submit a complaint via our online form.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 202005961 | Lothian NHS Board - Acute Division | clinical treatment / diagnosis | Not upheld, no recommendations | November 2021 |
| 202100726 | Wheatley Housing Group Ltd | neighbour disputes and anti-social behaviour | Not upheld, no recommendations | November 2021 |
| 201805182 | University of St Andrews | Communication / staff attitude / dignity / confidentiality | Upheld, recommendations | October 2021 |
| 201810789 | The City of Edinburgh Council | Repairs and maintenance | Upheld, recommendations | October 2021 |
| 201901140 | Fife NHS Board | Clinical treatment / diagnosis | Not upheld, no recommendations | October 2021 |
| 201901872 | Lanarkshire NHS Board | Clinical treatment / diagnosis | Some upheld, recommendations | October 2021 |
| 201901939 | A Medical Practice in the Borders NHS Board area | Clinical treatment / diagnosis | Not upheld, no recommendations | October 2021 |
| 201902531 | Castle Water Ltd | Leakage | Upheld, no recommendations | October 2021 |
| 201903189 | Scottish Prison Service | Policy / administration | Not upheld, no recommendations | October 2021 |
| 201903741 | Scottish Water | Communication / consultation | Not upheld, no recommendations | October 2021 |