Office closure
Our office will be closed for the September weekend on Monday 15 September 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201806303 | A Medical Practice in the Greater Glasgow and Clyde NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | May 2019 |
| 201806950 | A Medical Practice in the Tayside NHS Board area | policy / administration | Upheld, recommendations | May 2019 |
| 201807573 | Greater Glasgow and Clyde NHS Board - Acute Services Division | admission / discharge / transfer procedures | Not upheld, no recommendations | May 2019 |
| 201808175 | A Medical Practice in the Highland NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | May 2019 |
| 201810639 | Scottish Water | incorrect billing | Upheld, recommendations | May 2019 |
| 201702563 | Fife NHS Board | clinical treatment / diagnosis | Upheld, recommendations | April 2019 |
| 201706515 | Forth Valley NHS Board | complaints handling | Not upheld, no recommendations | April 2019 |
| 201707109 | Lanarkshire NHS Board | admission / discharge / transfer procedures | Some upheld, recommendations | April 2019 |
| 201707309 | Tayside NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | April 2019 |
| 201707407 | Lothian NHS Board - Acute Division | clinical treatment / diagnosis | Not upheld, no recommendations | April 2019 |