Office closure 

Our office will be closed for the September weekend on Monday 15 September 2025.

You can still submit your complaint via our online form but this will not be processed until we reopen.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201004972 University of Stirling Policy/administration Not upheld, no recommendations November 2011
201005071 Greater Glasgow and Clyde NHS Board Clinical treatment / Diagnosis Not upheld, no recommendations November 2011
201005152 The City of Edinburgh Council Policy/administration No decision reached November 2011
201005162 Greater Glasgow and Clyde NHS Board Clinical treatment / Diagnosis Some upheld, recommendations November 2011
201005281 Tayside NHS Board Policy/administration Not upheld, action taken by body to remedy, no recommendations November 2011
201005312 Grampian NHS Board Communication, staff attitude, dignity, confidentiality Not upheld, no recommendations November 2011
201005329 Greater Glasgow and Clyde NHS Board Clinical treatment / Diagnosis, Communication Some upheld, action taken by body to remedy, no recommendations November 2011
201100069 Ayrshire and Arran NHS Board Clinical treatment / Diagnosis Some upheld, recommendations November 2011
201100411 The City of Edinburgh Council Complaints handling No decision reached November 2011
201100439 Scottish Prison Service Complaints Handling Some upheld, action taken by body to remedy, no recommendations November 2011