Office closure 

We will be closed on Monday 5 May 2025 for the public holiday.  You can still submit complaints via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision report 201100411

  • Case ref:
    201100411
  • Date:
    November 2011
  • Body:
    The City of Edinburgh Council
  • Sector:
    Local Government
  • Outcome:
    No decision reached
  • Subject:
    Complaints handling

Summary
The complaint concerned the council's administration of statutory notices issued on a building in the city.

This complaint is one of a number of cases that the SPSO has closed because of an ongoing external review. The council have committed to reconsidering this complaint if the complainant remains dissatisfied following the conclusion of the external review.

Related reading

Updated: March 13, 2018