Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201406853 | North Ayrshire Council | complaints handling | Not upheld, recommendations | August 2015 |
| 201406917 | The City of Edinburgh Council | rent and/or service charges | Not upheld, no recommendations | August 2015 |
| 201407178 | Aberdeenshire Council | handling of application (complaints by opponents) | Not upheld, no recommendations | August 2015 |
| 201407197 | Aberdeen City Council | burial grounds/crematoria | Not upheld, no recommendations | August 2015 |
| 201407208 | The Highland Council | complaints handling | Upheld, recommendations | August 2015 |
| 201407336 | Dundee City Council | rent and/or service charges | Not upheld, no recommendations | August 2015 |
| 201407345 | East Renfrewshire Council | policy/administration | Not upheld, no recommendations | August 2015 |
| 201407377 | West Lothian Council | policy/administration | Upheld, recommendations | August 2015 |
| 201407445 | Business Stream | incorrect billing | Not upheld, recommendations | August 2015 |
| 201407618 | Care Inspectorate | regulation of care | Not upheld, no recommendations | August 2015 |