Phone line closure
Our phone line will be closed Thursday 7 May for an all-staff training day. This will reopen at 9am on Friday 8 May.
You can still submit a complaint via our online form.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201502097 | Scottish Prison Service | escorting services | Upheld, recommendations | November 2015 |
| 201502107 | Glasgow City Council | council failure to follow sg guidance | Upheld, recommendations | November 2015 |
| 201502172 | Scottish Prison Service | legal correspondence | Not duly made or withdrawn, no recommendations | November 2015 |
| 201502568 | Scottish Prison Service | complaints handling | Not upheld, no recommendations | November 2015 |
| 201301769 | Highland NHS Board | clinical treatment / diagnosis | Not upheld, recommendations | October 2015 |
| 201306158 | The City of Edinburgh Council | handling of application (complaints by opponents) | Not upheld, no recommendations | October 2015 |
| 201400686 | Business Stream | supply pipe issue | Not upheld, recommendations | October 2015 |
| 201400853 | Scottish Borders Council | primary school | Not upheld, no recommendations | October 2015 |
| 201401161 | Highland NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | October 2015 |
| 201402305 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Some upheld, recommendations | October 2015 |