Office closure
We will be closed on Monday 5 May 2025 for the public holiday. You can still submit complaints via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201808779 | South Ayrshire Council | policy / administration | Some upheld, recommendations | June 2019 |
| 201809490 | Scottish Prison Service | bullying / victimisation | Resolved, no recommendations | June 2019 |
| 201608499 | Clear Business Water | incorrect billing | Upheld, recommendations | May 2019 |
| 201705936 | Tayside NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | May 2019 |
| 201706201 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Some upheld, recommendations | May 2019 |
| 201706213 | A Medical Practice in the Lothian NHS Board area | clinical treatment / diagnosis | Upheld, recommendations | May 2019 |
| 201707418 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Some upheld, recommendations | May 2019 |
| 201707514 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Upheld, recommendations | May 2019 |
| 201707681 | Highland NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | May 2019 |
| 201707713 | Inverclyde Health and Social Care Partnership | record keeping | Not upheld, no recommendations | May 2019 |