Office closure 

We will be closed on Monday 5 May 2025 for the public holiday.  You can still submit complaints via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201800266 Angus Council primary school Not upheld, no recommendations November 2018
201800339 The City of Edinburgh Council neighbour disputes and anti-social behaviour Not upheld, no recommendations November 2018
201800372 Grampian NHS Board clinical treatment / diagnosis Some upheld, recommendations November 2018
201800777 East Dunbartonshire Health and Social Care Partnership aids for the disabled (incl blue badges) chronically sick & disabled acts 1970/72 Not upheld, no recommendations November 2018
201800910 University of Glasgow complaints handling Upheld, recommendations November 2018
201801136 East Dunbartonshire Council primary school Not upheld, no recommendations November 2018
201801382 Ayrshire and Arran NHS Board clinical treatment / diagnosis Not upheld, no recommendations November 2018
201801389 Business Stream incorrect billing Not upheld, no recommendations November 2018
201801464 A Medical Practice in the Greater Glasgow and Clyde NHS Board area clinical treatment / diagnosis Upheld, recommendations November 2018
201801841 Wheatley Housing Group Ltd repairs and maintenance Not upheld, no recommendations November 2018