New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201608809 East Lothian Council improvements and renovation Not upheld, no recommendations September 2017
201609191 Glasgow City Council cleansing/public conveniences/streets and stairs Upheld, recommendations September 2017
201609706 Lothian NHS Board - Acute Division clinical treatment / diagnosis Not upheld, recommendations September 2017
201609784 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Not upheld, no recommendations September 2017
201700226 University of the West of Scotland student discipline Not duly made or withdrawn, no recommendations September 2017
201507681 Scottish Government policy/administration Upheld, recommendations August 2017
201507956 Tayside NHS Board clinical treatment / diagnosis Some upheld, recommendations August 2017
201508093 Perth and Kinross Council policy/administration Not upheld, no recommendations August 2017
201508215 Grampian NHS Board nurses / nursing care Some upheld, recommendations August 2017
201508300 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Some upheld, recommendations August 2017