New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201508331 | Aberdeenshire Council | handling of application (complaints by opponents) | Some upheld, recommendations | May 2017 |
| 201508333 | Greater Glasgow and Clyde NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | May 2017 |
| 201508396 | Scottish Prison Service | personal property | Not upheld, no recommendations | May 2017 |
| 201508416 | Forth Valley NHS Board | clinical treatment / diagnosis | Upheld, recommendations | May 2017 |
| 201508495 | Grampian NHS Board | clinical treatment / diagnosis | Upheld, recommendations | May 2017 |
| 201508521 | Lothian NHS Board | policy / administration | Not upheld, recommendations | May 2017 |
| 201508568 | Forth Valley NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | May 2017 |
| 201508590 | A Medical Practice in the Grampian NHS Board area | clinical treatment / diagnosis | Upheld, no recommendations | May 2017 |
| 201508596 | Tayside NHS Board | appointments / admissions (delay / cancellation / waiting lists) | Not upheld, no recommendations | May 2017 |
| 201508598 | Lister Housing Co-operative Ltd | neighbour disputes and anti-social behaviour | Upheld, recommendations | May 2017 |