New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201603803 | Perth and Kinross Council | complaints handling (incl social work complaints procedures) | Upheld, recommendations | March 2017 |
| 201603886 | Greater Glasgow and Clyde NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | March 2017 |
| 201603937 | Greater Glasgow and Clyde NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | March 2017 |
| 201603943 | Lothian NHS Board - Acute Division | clinical treatment / diagnosis | Some upheld, no recommendations | March 2017 |
| 201603952 | Heriot-Watt University | student discipline | Not duly made or withdrawn, no recommendations | March 2017 |
| 201603996 | Fife Council | policy/administration | Upheld, recommendations | March 2017 |
| 201604142 | A Medical Practice in the Greater Glasgow and Clyde NHS Board area | lists (incl difficulty registering and removal from lists) | Not upheld, no recommendations | March 2017 |
| 201604299 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Not upheld, no recommendations | March 2017 |
| 201604388 | A Medical Practice in the Orkney NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | March 2017 |
| 201604431 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Not upheld, no recommendations | March 2017 |