New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201502011 Lothian NHS Board complaints handling Not duly made or withdrawn, no recommendations November 2015
201502058 West Lothian Council policy/administration Not upheld, no recommendations November 2015
201502097 Scottish Prison Service escorting services Upheld, recommendations November 2015
201502107 Glasgow City Council council failure to follow sg guidance Upheld, recommendations November 2015
201502172 Scottish Prison Service legal correspondence Not duly made or withdrawn, no recommendations November 2015
201502568 Scottish Prison Service complaints handling Not upheld, no recommendations November 2015
201301769 Highland NHS Board clinical treatment / diagnosis Not upheld, recommendations October 2015
201306158 The City of Edinburgh Council handling of application (complaints by opponents) Not upheld, no recommendations October 2015
201400686 Business Stream supply pipe issue Not upheld, recommendations October 2015
201400853 Scottish Borders Council primary school Not upheld, no recommendations October 2015