New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201101197 Ayrshire and Arran NHS Board clinical treatment; diagnosis Not upheld, no recommendations March 2012
201101237 A Medical Practice, Forth Valley NHS Board clinical treatment; diagnosis Not upheld, no recommendations March 2012
201101249 Tayside NHS Board clinical treatment; diagnosis Not upheld, no recommendations March 2012
201101254 A Medical Practice, Highland NHS Board clinical treatment; diagnosis Upheld, recommendations March 2012
201101343 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment; diagnosis Some upheld, no recommendations March 2012
201101357 Highland NHS Board clinical treatment; diagnosis Some upheld, no recommendations March 2012
201101430 Dumfries and Galloway Council trading standards Not upheld, no recommendations March 2012
201101588 A Medical Practice, Lothian NHS Board communication; staff attitude; dignity; confidentiality Not upheld, no recommendations March 2012
201101597 Ayrshire and Arran NHS Board clinical treatment; diagnosis Not upheld, no recommendations March 2012
201101619 Western Isles NHS Board admission, discharge and transfer procedures Not upheld, no recommendations March 2012