New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201902794 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Not upheld, no recommendations November 2020
201902863 Fife NHS Board clinical treatment / diagnosis Upheld, recommendations November 2020
201902987 A Medical Practice in the Lanarkshire NHS Board area lists (incl difficulty registering and removal from lists) Upheld, recommendations November 2020
201903089 Tayside NHS Board clinical treatment / diagnosis Some upheld, recommendations November 2020
201904147 Aberdeenshire Council care leavers / throughcare and aftercare Upheld, recommendations November 2020
201904207 Forth Valley NHS Board clinical treatment / diagnosis Upheld, recommendations November 2020
201904442 Grampian NHS Board clinical treatment / diagnosis Upheld, recommendations November 2020
201905223 Glasgow City Health and Social Care Partnership clinical treatment / diagnosis Not upheld, no recommendations November 2020
201905247 Scottish Government policy / administration Upheld, recommendations November 2020
201905509 Renfrewshire Council kinship care Some upheld, recommendations November 2020