New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201906045 Forth Valley NHS Board Clinical treatment / diagnosis Upheld, recommendations December 2020
201906335 Greater Glasgow and Clyde NHS Board - Acute Services Division Clinical treatment / diagnosis Upheld, no recommendations December 2020
201906403 Grampian NHS Board Clinical treatment / diagnosis Upheld, recommendations December 2020
201906496 Tayside NHS Board Clinical treatment / diagnosis Upheld, recommendations December 2020
201906783 Forth Valley NHS Board Clinical treatment / diagnosis Not upheld, no recommendations December 2020
201907234 Greater Glasgow and Clyde NHS Board - Acute Services Division Clinical treatment / diagnosis Not upheld, no recommendations December 2020
201907588 Fife NHS Board Clinical treatment / diagnosis Upheld, recommendations December 2020
201907782 Criminal Injuries Compensation Authority Handling of application Upheld, recommendations December 2020
201909468 Ayrshire and Arran NHS Board Clinical treatment / diagnosis Not upheld, no recommendations December 2020
201910708 Tayside NHS Board Clinical treatment / diagnosis Not upheld, no recommendations December 2020