New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
202001153 West Dunbartonshire Council Applications / allocations / transfers / exchanges Not upheld, no recommendations December 2020
202001802 A Medical Practice in the Fife NHS Board Area Clinical treatment / diagnosis Not upheld, no recommendations December 2020
201705275 Tayside NHS Board clinical treatment / diagnosis Not upheld, no recommendations November 2020
201801303 Borders NHS Board clinical treatment / diagnosis Some upheld, recommendations November 2020
201801784 Lothian NHS Board - Acute Division clinical treatment / diagnosis Some upheld, recommendations November 2020
201803472 Fife Council planning \ handling of application (complaints by opponents) Some upheld, recommendations November 2020
201803542 A Medical Practice in the Lothian NHS Board area clinical treatment / diagnosis Not upheld, no recommendations November 2020
201803596 The Robert Gordon University special needs - assessment and provision Some upheld, no recommendations November 2020
201806100 Scottish Environment Protection Agency policy / administration Not upheld, no recommendations November 2020
201806450 Highland NHS Board clinical treatment / diagnosis Not upheld, no recommendations November 2020