New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201904552 Tayside NHS Board clinical treatment / diagnosis Not upheld, no recommendations October 2020
201904995 Dumfries and Galloway NHS Board clinical treatment / diagnosis Upheld, recommendations October 2020
201906053 The City of Edinburgh Council neighbour disputes and anti-social behaviour Upheld, recommendations October 2020
201906312 A Medical Practice in the Aryshire and Arran NHS Board area clinical treatment / diagnosis Not upheld, no recommendations October 2020
201907297 Borders NHS Board clinical treatment / diagnosis Not upheld, no recommendations October 2020
201909121 A Medical Practice in the Aryshire and Arran NHS Board area clinical treatment / diagnosis Upheld, recommendations October 2020
202000080 Scottish Ambulance Service clinical treatment / diagnosis Not upheld, no recommendations October 2020
201707686 Scottish Prison Service complaints handling Upheld, recommendations September 2020
201800698 Lothian NHS Board - Acute Division clinical treatment / diagnosis Upheld, recommendations September 2020
201801437 Grampian NHS Board clinical treatment / diagnosis Not upheld, no recommendations September 2020