New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201902140 Perth and Kinross Council adoption / fostering Upheld, recommendations September 2020
201902176 A Dental Practice in the Forth Valley NHS Board area clinical treatment / diagnosis Not upheld, no recommendations September 2020
201902298 Fife NHS Board clinical treatment / diagnosis Upheld, no recommendations September 2020
201902399 Tayside NHS Board clinical treatment / diagnosis Not upheld, no recommendations September 2020
201903477 Wave incorrect billing Upheld, recommendations September 2020
201903691 Ayrshire and Arran NHS Board clinical treatment / diagnosis Some upheld, recommendations September 2020
201903715 Lothian NHS Board - Acute Division admission / discharge / transfer procedures Some upheld, recommendations September 2020
201903957 South Ayrshire Council primary school Not upheld, no recommendations September 2020
201903969 A Medical Practice in the Greater Glasgow and Clyde NHS Board area clinical treatment / diagnosis Not upheld, no recommendations September 2020
201904112 Forth Valley NHS Board clinical treatment / diagnosis Some upheld, recommendations September 2020