New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201809991 Borders NHS Board clinical treatment / diagnosis Not upheld, no recommendations September 2020
201810640 Lothian NHS Board - Acute Division clinical treatment / diagnosis Upheld, recommendations September 2020
201900038 Fife NHS Board clinical treatment / diagnosis Not upheld, no recommendations September 2020
201900525 Lothian NHS Board - Acute Division clinical treatment / diagnosis Not upheld, no recommendations September 2020
201900728 Highland NHS Board clinical treatment / diagnosis Upheld, recommendations September 2020
201900916 Perth and Kinross Council secondary school Upheld, recommendations September 2020
201901223 A Medical Practice in the Greater Glasgow and Clyde NHS Board area clinical treatment / diagnosis Upheld, recommendations September 2020
201901426 West Lothian Council applications / allocations / transfers / exchanges Upheld, recommendations September 2020
201901663 Glasgow City Council policy / administration Upheld, recommendations September 2020
201901739 Falkirk Council primary school Upheld, recommendations September 2020