New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201805773 Fife Health and Social Care Partnership sheltered housing issues/residential homes Not upheld, no recommendations July 2020
201805985 Fife NHS Board clinical treatment / diagnosis Some upheld, recommendations July 2020
201806550 Clear Business Water incorrect billing Not upheld, no recommendations July 2020
201806672 Lanarkshire NHS Board clinical treatment / diagnosis Upheld, recommendations July 2020
201806997 Glasgow City Health and Social Care Partnership aids for the disabled (incl blue badges) chronically sick & disabled acts 1970/72 Upheld, recommendations July 2020
201807026 Highland NHS Board clinical treatment / diagnosis Not upheld, no recommendations July 2020
201807031 A Medical Practice in the Tayside NHS Board area clinical treatment / diagnosis Not upheld, no recommendations July 2020
201807205 Dumfries and Galloway Council secondary school Upheld, recommendations July 2020
201807363 Lothian NHS Board - Acute Division clinical treatment / diagnosis Some upheld, recommendations July 2020
201807697 Orkney Islands Council handling of application (complaints by applicants) Not upheld, no recommendations July 2020