New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201807725 | Fife Health and Social Care Partnership | complaint handling | Upheld, recommendations | July 2020 |
| 201808032 | Highland NHS Board | policy / administration | Upheld, recommendations | July 2020 |
| 201808156 | Fife NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | July 2020 |
| 201808327 | Stirling Council | unauthorised developments: enforcement action/stop and discontinuation notices | Some upheld, recommendations | July 2020 |
| 201808408 | Lanarkshire NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | July 2020 |
| 201808431 | University of the West of Scotland | academic appeal / exam results / degree classification | Upheld, recommendations | July 2020 |
| 201808511 | Fife NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | July 2020 |
| 201808613 | Forth Valley NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | July 2020 |
| 201808987 | Lothian NHS Board - Acute Division | clinical treatment / diagnosis | Some upheld, recommendations | July 2020 |
| 201809062 | Highland NHS Board | clinical treatment / diagnosis | Upheld, recommendations | July 2020 |