New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201809165 Tayside NHS Board clinical treatment / diagnosis Some upheld, recommendations July 2020
201809603 Borders NHS Board clinical treatment / diagnosis Not upheld, no recommendations July 2020
201809644 Scottish Ambulance Service failure to send ambulance / delay in sending ambulance Some upheld, recommendations July 2020
201809966 Fife NHS Board communication / staff attitude / dignity / confidentiality Some upheld, recommendations July 2020
201809975 Borders NHS Board communication / staff attitude / dignity / confidentiality Some upheld, recommendations July 2020
201810039 Fife NHS Board complaints handling Not upheld, no recommendations July 2020
201810094 Clear Business Water incorrect billing Some upheld, no recommendations July 2020
201810096 Scottish Prison Service accuracy of prisoner record Upheld, recommendations July 2020
201810121 Aberdeenshire Council primary school Some upheld, recommendations July 2020
201810154 Tayside NHS Board admission / discharge / transfer procedures Some upheld, recommendations July 2020