Office closure
We will be closed on Monday 5 May 2025 for the public holiday. You can still submit complaints via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201609423 | Dumfries and Galloway Council | primary school | Upheld, recommendations | October 2018 |
| 201609479 | Lothian NHS Board - Acute Division | admission / discharge / transfer procedures | Upheld, no recommendations | October 2018 |
| 201700473 | Fife NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | October 2018 |
| 201700671 | Ayrshire and Arran NHS Board | appointments / admissions (delay / cancellation / waiting lists) | Upheld, recommendations | October 2018 |
| 201701411 | Tayside NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | October 2018 |
| 201702428 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Some upheld, recommendations | October 2018 |
| 201702609 | Perth and Kinross Council | handling of application (complaints by opponents) | Not upheld, recommendations | October 2018 |
| 201703195 | University of Aberdeen | teaching and supervision | Upheld, recommendations | October 2018 |
| 201703214 | Greater Glasgow and Clyde NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | October 2018 |
| 201703321 | Lanarkshire NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | October 2018 |