Office closure 

We will be closed on Monday 5 May 2025 for the public holiday.  You can still submit complaints via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201707548 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Upheld, recommendations November 2018
201707587 Scottish Government D-G Learning & Justice complaints handling Upheld, recommendations November 2018
201707853 Grampian NHS Board clinical treatment / diagnosis Upheld, recommendations November 2018
201707902 Lothian NHS Board - Acute Division clinical treatment / diagnosis Upheld, recommendations November 2018
201708352 Dumfries and Galloway NHS Board clinical treatment / diagnosis Upheld, recommendations November 2018
201708602 East Lothian Health and Social Care Partnership clinical treatment / diagnosis Not upheld, no recommendations November 2018
201708632 Grampian NHS Board clinical treatment / diagnosis Upheld, recommendations November 2018
201708706 A Medical Practice in the Lanarkshire NHS Board area clinical treatment / diagnosis Upheld, recommendations November 2018
201709135 South Lanarkshire Health and Social Care Partnership child services and family support Some upheld, recommendations November 2018
201800172 A Dentist in the Tayside NHS Board area clinical treatment / diagnosis Upheld, recommendations November 2018