Office closure
We will be closed on Monday 5 May 2025 for the public holiday. You can still submit complaints via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201703342 | Scottish Ambulance Service | failure to send ambulance / delay in sending ambulance | Some upheld, recommendations | October 2018 |
| 201703354 | Lanarkshire NHS Board | appointments / admissions (delay / cancellation / waiting lists) | Upheld, recommendations | October 2018 |
| 201703416 | Lanarkshire NHS Board | clinical treatment / diagnosis | Upheld, recommendations | October 2018 |
| 201703486 | Lothian NHS Board - Acute Division | clinical treatment / diagnosis | Upheld, recommendations | October 2018 |
| 201703637 | Lothian NHS Board - Acute Division | clinical treatment / diagnosis | Not upheld, no recommendations | October 2018 |
| 201703659 | Lanarkshire NHS Board | clinical treatment / diagnosis | Upheld, recommendations | October 2018 |
| 201703685 | Lothian NHS Board - Acute Division | communication / staff attitude / dignity / confidentiality | Upheld, recommendations | October 2018 |
| 201703801 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Upheld, recommendations | October 2018 |
| 201703864 | Grampian NHS Board | communication / staff attitude / dignity / confidentiality | Some upheld, recommendations | October 2018 |
| 201704087 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Upheld, recommendations | October 2018 |